Refund Policy

What’s your refund policy?

- We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs.

- Returned or exchanged products must be in the condition you received them.

- If you are unhappy with your purchase it must be photographed on the day of receiving and emailed to us within 24 hours.

In the event that your order arrives damaged in any way, please email us as soon as possible at enquiries@kismetcats.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

How do I return my order?

- Send us an email enquiries@kismetcats.com.au

- Include your order email and the reason you would like to return your order.

- Address details will be sent to you after confirmation.