Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped. 

If we are experiencing any delays you will be notified.

Shipping Rates

We offer $9.95 flat rate shipping within Australia.

If you would like Express shipping please select this option at check out. With Express Shipping you can expect your delivery to arrive within 1 to 3 business days. The cost for this is $14.95.

How do I check the status of my order?

When your order has shipped, you will receive notification from that will include a tracking number you can use to check your parcel’s status. Please allow 48 hours for the tracking information to become available. 

Your order should arrive within 10 business days of shipping confirmation. If for some reason this has not happened, please contact us at support@kismetcats.com.au with your name and order number, and we will look into it for you.

* * We try our best to get your items out to you as quickly as possible however due to COVID there may be some delays. Thank you for your understanding.